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Problem with AD Sync after last update


AD IT Dept
Posts: 36
Topic starter
(@ad-it-dept)
Eminent Member
Joined: 2 years ago

After update of CP to latest version went to update ADSync client on Domain Controllers.

Noticed that after update on one DC error pop out:

| ERROR | GetADSyncSettings | Error retrieving the ADSync settings: System.Exception: Unable to access ADSync settings from CloudPanel: [NotAcceptable]
at CloudPanel.SyncService.Helpers.ServiceManager.GetADSyncSettings()

Tried to do different manipulations with upgrade/reinstall and clean install (with deletion of folder in Program Files) - no luck.

Went to check registry settings on not updated Domain Controller, and in service log file noticed same error message as above.

Thou Cloud Panel webpage is available from every Domain Controller I did the upgrading/checking.

4 Replies
AD IT Dept
Posts: 36
Topic starter
(@ad-it-dept)
Eminent Member
Joined: 2 years ago

any advice where to check for issue?

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Jacob Dixon
Posts: 1302
Admin
(@jdixon)
Illustrious Member
Joined: 7 years ago

When you upgraded CloudPanel did you also update the ADSync app? Would it be possible for you to post / email your log files from the ADSync service and your CloudPanel instance?

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2 Replies
AD IT Dept
(@ad-it-dept)
Joined: 2 years ago

Eminent Member
Posts: 36

@jdixon ADSync was updated/reinstalled without success. Previous version of ADSync also not working.

Have sent you logs by email.

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Jacob Dixon
Admin
(@jdixon)
Joined: 7 years ago

Illustrious Member
Posts: 1302

@ad-it-dept I responded via email but it looks like the IP address it is trying to connect from isn't in the allow list

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