Password Expiration...
 

Password Expiration Notification  

  RSS

virtarch
Active Member
Joined: 11 months ago
Posts: 5
2019-01-22 15:59  

Hi,

I have attempted to activate the relatively new features of:

Self-Service Password Recovery
Self-Service Password Change
Password Expiration Notification

http://kb.knowmoreit.com/how-to/setting-up-user-password-expiring-notices/

Password Changing works and (lost/forgotten) Password Reset works, so I know the e-mail send functionality is working.

How can I test or verify the expiration notifications will work?

What is the 'Subject' of the notification messages?  Maybe I can track them in EMS with "Get-MessageTrackingLog"?

Any suggestions?

Thanks in advance,

G


Quote
Jacob Dixon
Noble Member Admin
Joined: 5 years ago
Posts: 1003
2019-01-22 16:27  

You would need to trace the messages using Get-MessageTrackingLog to see if they are being sent. Also the CloudPanel service has a log file it keeps on errors. In the next release tomorrow you can trace message tracking logs from the CloudPanel GUI now.


virtarch liked
ReplyQuote
virtarch
Active Member
Joined: 11 months ago
Posts: 5
2019-01-23 09:00  

Hi Jacob,

Thanks for that info.

If I was to use Get-MessageTrackingLog, whould I search by 'Subject'?  And if so, what would the 'subject' be?

If you have a better suggestion for a search term, that would be appreciated.

Thank you again,

G


ReplyQuote
Jacob Dixon
Noble Member Admin
Joined: 5 years ago
Posts: 1003
2019-01-23 09:06  

I would search using that term for anything sent FROM the email address on the notifications settings in CloudPanel.


ReplyQuote
virtarch
Active Member
Joined: 11 months ago
Posts: 5
2019-01-23 10:30  

Thank you again, Jacob.

Well, your suggestion is tough for me due to the fact that we send FROM our standard 'support' e-mail address.  Searching on the message 'subject' would be easier, I think.

It also made me remember that we use an external (Linux) server to send notifications, so that made it much easier to search the logs.  😉

I determined that the password expiration notification mechanism just isn't working at all, and I have insufficient knowledge and/or documentation to troubleshoot it.

For me,  I guess the question is "should I just go back to my old method", or should I keep trying to get CloudPanel to do this task?

Does the new version coming out improve on this new feature?

Is there a troubleshooting method to work on this issue, beyond what is on the KB page?

http://kb.knowmoreit.com/how-to/setting-up-user-password-expiring-notices/

There are, apparently, few users even trying to make this feature work, based on the KB page responses and the forum.

I will pay for an hour of your time for you to teach me how to troubleshoot this!

Thanks,

G

This post was modified 7 months ago by virtarch

ReplyQuote
Jacob Dixon
Noble Member Admin
Joined: 5 years ago
Posts: 1003
2019-01-23 10:39  

The subject is "Password will expire soon". 

The first thing is you need to make sure your CloudPanel Service is actually running and you have it installed. It is included with the zip file you download. This is what actually does the work and a lot of the other work for the dashboard and pulling data from the environment.

Secondly you need to make sure on the setup page that you have support notifications enabled, you enable the notification for passwords and you provided a template under the password expires tab.

The job runs when the service is started and then runs every 1440 minutes after that. There is a log file for the service that could be looked at in more depth.

A lot of our customers email our support directly and bypass the forums. The forums and online support is mainly for the free users without a license. It is true that a lot of hosters do not use expiring passwords for emails because it has been a pain to manage, but we do use this in our own environment for certain customers that want it. It does work.


ReplyQuote
Share:
  
Working

Please Login or Register