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Mailbox Plan Limits

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WBCH
Posts: 46
 WBCH
Topic starter
(@workbooster)
Trusted Member
Joined: 7 years ago

In an existing Mailbox Plan, I want to change the “Max Send Size” and “Max Receive Size” values, but I’m unable to save these changes, as it would require me, to also change the values for the follwoing parameters:

Issue Warning in MB
Prohibit Send and Receive in MB
Max Mailbox Size in Megabytes

Which we intenionally left blank (disabled), when I first created that plan a few years ago, and I need it to stay that way.

So, how can I change the plan, without changing the above values?

Edit: We are currently on version 3.2.335.0

11 Replies
Jacob Dixon
Posts: 1408
Admin
(@jdixon)
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Joined: 8 years ago

I would have to double check but I am pretty sure you can put 0 for “Unlimited”

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10 Replies
WBCH
 WBCH
(@workbooster)
Joined: 7 years ago

Trusted Member
Posts: 46

@jdixon

Hi Jacob

As you can see in the screenshot attached, that’s not possible anymore.

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Jacob Dixon
Admin
(@jdixon)
Joined: 8 years ago

Illustrious Member
Posts: 1408

@workbooster I’d have to check the release notes in the later two builds to see if we allow that. It’s possible we changed it because setting to unlimited is technically not a great practice especially when Outlook and other devices can only handle up to 50GB. I do know that there is no actual limit to the value you put in there so you can set it to a ridiculously high number like 1TB

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WBCH
 WBCH
(@workbooster)
Joined: 7 years ago

Trusted Member
Posts: 46

@jdixon We are using the “Max Mailbox Size in Megabytes” paramater to set a maxim mailbox size, but we do not want to enforce that limit. Therefore we need to be able to disable the “Issue Warning in MB”, “Prohibit Send in MB” and Prohibit Send and Receive in MB” paramaters, so the users never gets warned or prevented from sending/receiving mails. This way, we should also be able to use the slider to increase the Mailbox size on the users E-Mail settings in CloudPanel.

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Jacob Dixon
Admin
(@jdixon)
Joined: 8 years ago

Illustrious Member
Posts: 1408

@workbooster I’ll have to look into it but I am pretty sure the issue warning and prohibit send sizes increase with the slider when it is assigned. So when you are raising the max mailbox size it is also raising the issue warning and others at the same rate.

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WBCH
 WBCH
(@workbooster)
Joined: 7 years ago

Trusted Member
Posts: 46

@jdixon The Problem ist, that the slider doesn’t even apear anymore, and even if it would appear, that requires us to set the “MAX Mailbox Size in MB” to an equal or highe value, than the warning and prohibit settings, which doen’s make sense in our situation. For instance, we want to set “MAX Mailbox Size in MB” to 5GB and be able to increase it with the slider when needed. We use the “MAX Mailbox Size in MB” for reporting and billing only, but we don’t want to restrict any users at all.

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WBCH
 WBCH
(@workbooster)
Joined: 7 years ago

Trusted Member
Posts: 46

Maybe an example can clear things up a bit 🙂

Let’s say we have a custimer who has 5 Mailboxes a 5GB, which would give em a total of 25GB to use. Now let’s asume, that 4 of the users are using only 2GB on their mailboxes each, that woul give a total consumption of 8GB. Let’s further asume, that the 5th user needs 10GB in his mailbox, he would have a problem, even thougt in total they would have plenty of spare space to accomodate his needs.

Therefore we don’t want to apply any restrictions, because at the end of the month, we use the above calculation (5 Mailboxes a 5GB) to determine the total storage used by the customer.

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Jacob Dixon
Admin
(@jdixon)
Joined: 8 years ago

Illustrious Member
Posts: 1408

@workbooster Ohhh so you are going with a usage based model on a pool. I guess it was never really designed for that purpose. I tested and the issue warning and prohibit send increase with the increment value you increase their mailbox size using the slider. So if the issue warning was 4GB and mailbox size was 5GB and the max mailbox size was 50GB, if you use the slider to increase the mailbox size to 30GB for a user it would bump up the issue warning to 29GB and the mailbox size to 30GB.

Either way I checked the code and we support the value of “0” in the backend but the front end isn’t letting you set it. As a workaround you could modify these values in the SQL database if you are comfortable doing that and leave the value of 0 for what you need and the system will handle that as “Unlimited”. It really wouldn’t take us much to resolve that for you in code but we wouldn’t be able to get to it until Monday unfortunately. 

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WBCH
 WBCH
(@workbooster)
Joined: 7 years ago

Trusted Member
Posts: 46

@jdixon Now you got it 🙂 Modifying the sql database wouldn’t be a problem for me, as long as you can provide me the information, where I would have to modify the values. But, waiting until next week or weekend or so isn’t a problem either 🙂

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Jacob Dixon
Admin
(@jdixon)
Joined: 8 years ago

Illustrious Member
Posts: 1408

@workbooster using sql server management studio connect to the database and you should see a table called plans_exchmailbox which you can edit the top rows and change the values there. You should see the column names the same as they are listed in the gui

 

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WBCH
 WBCH
(@workbooster)
Joined: 7 years ago

Trusted Member
Posts: 46

@jdixon Modifying the table in the database worked perfectly.

Thanks.

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