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Impossible to login to portal – new install

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bert@saphico.be
Posts: 25
Topic starter
(@bertsaphico-be)
Eminent Member
Joined: 5 years ago

2020-09-16 11:42:57,698 [ERROR] CloudPanel.UserMapper – Error getting user from identifier aa88994c-299b-4b06-86d6-b9714972c69a: System.ArgumentNullException: Value cannot be null.
Parameter name: name
at System.Security.Principal.GenericIdentity..ctor(String name, String type)
at CloudPanel.UserMapper.GetUserFromIdentifier(Guid identifier, NancyContext context)

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Jacob Dixon
Posts: 1453
Admin
(@jdixon)
Illustrious Member
Joined: 8 years ago

Is this use you are logging in as part of the super admin group? Also did you configure the /admin/setup section first?

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bert@saphico.be
Posts: 25
Topic starter
(@bertsaphico-be)
Eminent Member
Joined: 5 years ago

Yes i did setup and it is the administrator who is meber of the domain admins

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1 Reply
Jacob Dixon
Admin
(@jdixon)
Joined: 8 years ago

Illustrious Member
Posts: 1453

@bertsaphico-be I would need to connect and take a look. Can you email me at sales@knowmoreit.com and I will try to schedule time tomorrow to take a look.

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