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[Solved] Error 500 when opening user detais


AD IT Dept
Posts: 36
Topic starter
(@ad-it-dept)
Eminent Member
Joined: 2 years ago

Good day,

there is an issue with editing user settings in CloudPanle, as soon as I get into user account configuration - error pops up:

The server encountered an unexpected condition which prevented it from fulfilling the request. Details can be found below:
The server is not operational.
 
log shows following information:
 
2021-09-27 1339,653 [DEBUG] CloudPanel.Modules.UsersModule - Search value was
2021-09-27 1342,876 [DEBUG] CloudPanel.Modules.UsersModule - Search value was
2021-09-27 1345,731 [DEBUG] CloudPanel.Modules.CompanyModules.UsersEditModule - Retrieving mailbox plans from the database
2021-09-27 1345,731 [DEBUG] CloudPanel.Modules.CompanyModules.UsersEditModule - Retrieving ActiveSync plans from the database
2021-09-27 1345,731 [DEBUG] CloudPanel.Modules.CompanyModules.UsersEditModule - Retrieving accepted domains from the database
2021-09-27 1345,731 [DEBUG] CloudPanel.Modules.CompanyModules.UsersEditModule - Retrieving company from the database
2021-09-27 1345,731 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving the PrincipalContext...
2021-09-27 1345,747 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Attempting to retrieve user user@domain
2021-09-27 1345,763 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Found user.. now retrieving property values...
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property DistinguishedName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property badPwdCount
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property userAccountControl
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property sAMAccountType
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property sAMAccountName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property streetAddress
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property l
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property st
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property postalCode
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property co
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property c
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property company
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property physicalDeliveryOfficeName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property department
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property description
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property givenName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property middleName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property sn
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property displayName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property name
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property userPrincipalName
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property facsimileTelephoneNumber
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property telephoneNumber
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property homePhone
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property ipPhone
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property title
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property mobile
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property pager
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property postOfficeBox
2021-09-27 1345,785 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property scriptPath
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property profilePath
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property wWWHomePage
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property mail
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property msExchMailboxGuid
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property msExchArchiveGUID
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving property whenCreated
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Making sure the user is enabled
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - User Enabled: True
2021-09-27 1345,800 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Retrieving groups
2021-09-27 1345,816 [DEBUG] CloudPanel.ActiveDirectory.ADUsers - Found group Domain Users with distinguishedname CN=Domain Users,CN=Users,DC=domain,DC=local
2021-09-27 1306,845 [ERROR] CloudPanel.ActiveDirectory.ADUsers - Error retrieving user user@domain. Exception: System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
at System.DirectoryServices.AccountManagement.ADDNLinkedAttrSet.GetNextSearchResult()
at System.DirectoryServices.AccountManagement.ADDNLinkedAttrSet.MoveNextMemberSearcher()
at System.DirectoryServices.AccountManagement.ADDNLinkedAttrSet.MoveNext()
at System.DirectoryServices.AccountManagement.FindResultEnumerator`1.MoveNext()
at CloudPanel.ActiveDirectory.ADUsers.GetUser(String username)
2021-09-27 1306,845 [ERROR] CloudPanel.Modules.CompanyModules.UsersEditModule - Error getting user user@domain: System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
at System.DirectoryServices.AccountManagement.ADDNLinkedAttrSet.GetNextSearchResult()
at System.DirectoryServices.AccountManagement.ADDNLinkedAttrSet.MoveNextMemberSearcher()
at System.DirectoryServices.AccountManagement.ADDNLinkedAttrSet.MoveNext()
at System.DirectoryServices.AccountManagement.FindResultEnumerator`1.MoveNext()
at CloudPanel.ActiveDirectory.ADUsers.GetUser(String username)
at CloudPanel.Modules.CompanyModules.UsersEditModule.<>c__DisplayClass1_0.<.ctor>b__0(Object _)

4 Replies
Jacob Dixon
Posts: 1302
Admin
(@jdixon)
Illustrious Member
Joined: 7 years ago

The error it is returning is actually an error message your domain controller gave:

System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational

I would check your domain controller logs and/or try pointing CP to another domain controller for testing purposes. It sounds like either the configuration is wrong in CloudPanel (which I doubt because you have been running for a while) or some reason your DC is rejecting the requests. Possibly try restarting that domain controller.

Reply
3 Replies
AD IT Dept
(@ad-it-dept)
Joined: 2 years ago

Eminent Member
Posts: 36

@jdixon Thank you,

this helped, but then there is another issue with Permissions tab in CP. It does not show mailbox permissions and throw error:

Error

Cannot read security descriptor from database
 
Log file showing following information:
 
2021-09-29 0952,739 [DEBUG] CloudPanel.Modules.CompanyModules.UsersEditModule - Getting mailbox out of office for user@domain.com from Exchange
2021-09-29 0956,334 [DEBUG] CloudPanel.Modules.CompanyModules.UsersEditModule - Getting mailbox permissions user@domain.com from Exchange
2021-09-29 0900,165 [ERROR] CloudPanel.Modules.CompanyModules.UsersEditModule - Error getting mailbox permissions user@domain.com: System.Management.Automation.RemoteException: Cannot read security descriptor from database 'DataBase'.
at CloudPanel.Exchange.Exch2010.Get_FullAccessPermissions(String identity)
at CloudPanel.Modules.CompanyModules.UsersEditModule.<>c__DisplayClass1_0.<.ctor>b__8(Object _)
Reply
Jacob Dixon
Admin
(@jdixon)
Joined: 7 years ago

Illustrious Member
Posts: 1302

@ad-it-dept you would need to check the event logs on the exchange servers. Do you happen to have different versions of Exchange or in the middle of a migration? If so, point CloudPanel at the latest version Exchange server in the settings

Reply
AD IT Dept
(@ad-it-dept)
Joined: 2 years ago

Eminent Member
Posts: 36

@jdixon Thank you, we've found failing Domain Controller, that was misbehaving.

Pointing CP to another DC in admin console solved all problems.

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