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Duplicate Accounts


wharding
Posts: 2
Topic starter
(@wharding)
New Member
Joined: 3 years ago

After we upgraded to version 3.2.350.0, some of our clients have duplicate accounts for all users which is messing up billing.  Is there a way to resync this or something?

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Jacob Dixon
Posts: 1355
Admin
(@jdixon)
Illustrious Member
Joined: 7 years ago

What do you mean duplicate accounts? Like you see two user accounts in CloudPanel for each user or is a report not reporting correctly?

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wharding
Posts: 2
Topic starter
(@wharding)
New Member
Joined: 3 years ago

Under Companies, click on company, users.  This shows two entries for each user (same name, email address, etc).  So far we have noticed it on two of our clients (rest seem fine)

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1 Reply
Jacob Dixon
Admin
(@jdixon)
Joined: 7 years ago

Illustrious Member
Posts: 1355

@wharding Can you zip up the log folder for the Service and the website and send to me? The database upgrade process doesn't make any changes to the user's. The only way I can currently think this would happen is if someone imported the users from Active Directory again.

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