We installed the new version 3.2.0330 two month ago, but still all our domains show the following error:
“The spf record [] for domain [test.com] is missing a required value. “
I already restarted the Service, and also checked the field SPF under exchange, where I entered the correct SPF entry. (Is there any special formatting with inserting the SPF entry? We just added mail.test.com does it need to be [mail.test.com] or something.
I asks this because, in the error message it only shows [] without the data from the SPF field und setup -> exchange.
Thanks and best regards.
It sounds like the service isn’t doing the spf checks. If you go to the Domains in CloudPanel and click the arrow to expand the domain, it should do a DNS query and show you the spf value. This will also update the database. However, the CloudPanel service should be doing this automatically. Are you sure it is running and the version matches the version of CloudPanel you have installed?
Thanks, the service was not matching the version. (just after I hit send here, I checked that and updated it ? ) now when I go to the domain and hit arrow, it does the check and everything is ok. So now it shoud check all others automatically.
Great service Jacob! Thanks!
Anonymous Topic starter
2020-12-12 15:32
How long will it take, to check the other domains automatically? 24 hours? Or can I somehow force it? Thanks and have a good weekend, too!
madpad 2025-12-14 16:12
Is there a way to manually force the SPF domain check to update? we just did a lot of changes and it would be nice, to see if everything worked. Already restarted the service and the whole server. thanks!
KMI Support 2025-12-14 19:26
The service will capture the data but it runs on an interval. If you want to check it instantly, go to a company that you choose, click Domains in the left menu, and you should see an arrow next to each domain for that company. Expand it and it should show you the MX records and SPF records. This action should also update the database so the next time you go back to the Companies page, it will reflect the new value.
madpad 2025-12-15 02:28
Yes that works one time. But after that it has this info cached as well and does not query it again when opening domains a second time. Is there also a way to trigger it again once it was checked via domain?
KMI Support 2025-12-16 08:29
The CloudPanel Service should be doing this. Can you zip up the logs for the CloudPanel service and send them to us? You can email to support@knowmoreit.io. If the logs don’t contain much, we may have to put it in debug mode and wait 24 hours again before gathering logs.
