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[Solved] Releasing Email From Spam

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Topic starter

When I try to release a spam email from a user’s profile, I get a messsage saying it has been released, but then nothing comes through. Spam emails/logs show fine and adding Allow/Blocks work too.

 

Version 3.2.300.0 

Jacob Dixon 2019-03-26 09:18

Have you checked Mailprotector to make sure it actually released? Also can you tell me what version you are on?

2 Answers
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Topic starter

Hi Jacob. This was an issue with the Maiprotector API, which now has been fixed.

Jacob Dixon 2019-03-28 09:35

Thank you for bringing this up. They did contact me to let me know and glad it is now working! They are working on a new portal which will involve us upgrading our API in CloudPanel to support the new version. I would hold off on moving to their new portal once it is available until we release a statement that is is officially supported.

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Topic starter

Hi Jacob,

 

The emails are showing as released in Mailprotector, so I am chasing with them also.

Version 3.2.300.0

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