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[Solved] Error when creating user

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Topic starter

Please see attached error when trying to save a new user.

Jacob Dixon Jacob Dixon 2022-09-08 18:47

@netechcomp The picture does not appear to have come through. Can you past what the error is?

netechcomp netechcomp Topic starter 2022-09-08 18:59

Error

The operation could not be performed because object ‘e003ee3e-8a6b-4d4b-bf7d-43b9f792fa4a’ couldn’t be found on h3nserver.h3netech.local’

Jacob Dixon Jacob Dixon 2022-09-08 19:03

@netechcomp If you look in c:\Program Files (x86)\Know More IT\CloudPanel\Logs it should give more information. Typically this occurs when you have public folders enabled and someone removed the public folder mailbox on the backup. When creating a new mailbox user it tries to assign the public folder mailbox if they are enabled

netechcomp netechcomp Topic starter 2022-09-08 19:08

2022-09-09 09:25:04,514 [INFO] CloudPanel.ActiveDirectory.ADGroups – Successfully added markh@altec.com.au to group AllUsers@ALT.
2022-09-09 09:25:07,263 [INFO] Rollback – Inserted rollback action CreateMailbox with attribute 8913e189-328e-484c-9533-bd8f3867404d in the event of failure
2022-09-09 09:25:07,839 [ERROR] Exchange – PSERROR: System.Management.Automation.RemoteException: The operation couldn’t be performed because object ‘e003ee3e-8a6b-4d4b-bf7d-43b9f792fa4a’ couldn’t be found on ‘H3NServer.h3netech.local’. <<>> REASON: ManagementObjectNotFoundException
2022-09-09 09:25:07,840 [ERROR] CloudPanel.Modules.UsersModule – Error creating new user for company ALT: System.Management.Automation.RemoteException: The operation couldn’t be performed because object ‘e003ee3e-8a6b-4d4b-bf7d-43b9f792fa4a’ couldn’t be found on ‘H3NServer.h3netech.local’.
at CloudPanel.Exchange.ExchPowershell.HandleErrors(Boolean ignoredNotFound, Boolean ignoreAlreadyExist)
at CloudPanel.Modules.UsersModule.<.ctor>b__1_8(Object _)
2022-09-09 09:25:07,841 [INFO] Rollback – Rolling back action CreateMailbox…
2022-09-09 09:25:10,464 [INFO] Rollback – Successfully rolled back action CreateMailbox for 8913e189-328e-484c-9533-bd8f3867404d
2022-09-09 09:25:10,514 [INFO] Rollback – Rolling back action AddUsers with values 8913e189-328e-484c-9533-bd8f3867404d…
2022-09-09 09:25:10,554 [INFO] CloudPanel.ActiveDirectory.ADUsers – Successfully deleted user 8913e189-328e-484c-9533-bd8f3867404d
2022-09-09 09:25:10,554 [INFO] Rollback – Successfully rolled back action AddUsers for user 8913e189-328e-484c-9533-bd8f3867404d

netechcomp netechcomp Topic starter 2022-09-08 19:11

Before the last log

2022-09-09 09:24:03,278 [ERROR] CloudPanel.Modules.CompanyModules.UsersEditModule – Error retreiving photo: System.InvalidOperationException: Sequence contains no elements
at System.Linq.Enumerable.Single[TSource](IEnumerable`1 source)
at CloudPanel.Modules.CompanyModules.UsersEditModule.<>c__DisplayClass1_0.<.ctor>b__34(Object _)

Jacob Dixon Jacob Dixon 2022-09-08 19:11

@netechcomp Yes, this is most likely what the issue is. On the right menu at the top right choose public folder mailboxes and click the refresh button. If the list is empty then someone deleted the primary public folder mailbox. If you do not use public folders then go to the CloudPanel settings and uncheck “Public Folders Enabled” in the Microsoft Exchange section.

netechcomp netechcomp Topic starter 2022-09-08 19:16

Still get the same error

Jacob Dixon Jacob Dixon 2022-09-08 19:18

@netechcomp I’m going to send you a email with a link so I can connect to the system and look if you have time.

netechcomp netechcomp Topic starter 2022-09-08 19:19

OK

1 Answer
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Issue was related to a distribution group being selected during creation that didn’t exist in AD but was in CloudPanel. Deleted the group from CloudPanel to resolve the issue.

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