The service is not starting most likely because the user you entered does not have log as a service rights and it doesn’t grant those rights. While it is stuck in that position go to services.msc and edit the username/password and it will should say that the user was grant log on as a service rights, then you can click Retry on the installer.

The server could not be contacted sounds like it cannot contact your domain controller. I would first try basic troubleshooting such as making sure the value you entered resolves to the IP (you should be using netbios or fqdn instead of ip for the value). Another possibility is the user doesn’t have enough rights. If you look at the IIS application pools the pool should be running as the user you entered during the install.

Hi Jacob,

Thanks so much for your reply. 

I’ve tried two users now, each have been given the ability to logon as a service in the local security policy dialog. Can’t seem to get the service to start at all.

As for the other issue, thank you! We killed off an AD server not long ago and I typo’d the domain controller cloudpanel should use. I must have checked that page a hundred times. Now I just see an error when logging in which relates to the above:

Hi Jacob,

I scheduled a restart of the system overnight (had to upgrade the AV anyway) and the issue is now slightly different.  
Instead of timing out on starting the service, it fails immediately saying the service started and then stopped. I’ll check out the log file but a screen sharing session would be fantastic. I’m in time zone UTC+10 (Sydney, Australia)

Did you get this sorted ?

y service immediatly stops ive tried creating a new domain admin account and using htat instead but it does the same.

this is what the event viewer has to say in the appliction log when i try to start it :

Level Date and Time Source Event ID Task Category
Error 12/05/2021 19:27:03 CloudPanel Service 0 None “Service cannot be started. System.IO.FileNotFoundException: Could not load file or assembly ‘log4net, Version=2.0.8.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a’ or one of its dependencies. The system cannot find the file specified.
File name: ‘log4net, Version=2.0.8.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a’
at CPService.CPService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
“

this folder C:\Program Files (x86)\Know More IT\CloudPanel Service\logs is empty

Thanks.