@steff Please email the .log files in c:\Program Files\Know More IT\CloudPanel Service\Logs to support@knowmoreit.io. In the log file it may state wha…

All you have to do is setup a new Exchange server in the same AD and point CloudPanel at the new Exchange server in the CloudPanel settings. CloudPane…

@steff Can you please verify that the version of CloudPanel service matches the version of CloudPanel? Look at the version in the Programs & Featu…

Behind a proxy with ssl should be fine as long as all traffic goes through that. It is just going to need ssl between the client browser and the appli…

I am not seeing where the CSV import would have caused an issue with this, but if you manually create a new user in that same company, does it have th…

In the picture it looks like you have a “bin” and a “Config” folder which makes me think the Default Web Site is pointing to the same location as the …

There were a few importing issues resolved in 3.2.0350 and 3.2.0354. I would upgrade when you can.

@ad-it-dept At this moment, the message tracking log section requires a super admin which has full rights to CloudPanel. The next release already has …

@ad-it-dept In the logs it can’t find the group Admins@ECP because it is querying by the SamAccountName of the group. I’ll look at implementing a chan…

@ad-it-dept What is the user logging in and can’t access the message tracking? You can email it to me. I see some users being checked if they are a “D…

@ad-it-dept The logs do not appear to be in debug mode. Will you follow the link I gave you to put it in debug mode, recycle the IIS application, then…

SuperAdmin role is the only requirement, so it must not be properly identifying the user as being a member of what group you have set in the CloudPane…

They are a cloudpanel super user and still cannot access the message tracking page? They cant find the link or they get an access denied when they go …