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Topics: 8 / Replies: 1590
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Comment: Error when importing CSV

Can you please send the logs to support@knowmoreit.com? Also it may be helpful for you to send the CSV file as well but you may want to remove the pas…

10 years ago
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Comment: Add User – get error: The role assignment policy”Alternate Assignment Policy” wasn’t found. Make sure that you typed the identity correctly.

Did you set the version correctly on the settings page to match your version? Also you enabled Exchange for that company and enabled an accepted domai…

10 years ago
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Comment: Add User – get error: The role assignment policy”Alternate Assignment Policy” wasn’t found. Make sure that you typed the identity correctly.

You have to adjust the powershell command for your environment. Like you may have not named your organization “CN=First Organization”

10 years ago
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Answer: Add User – get error: The role assignment policy”Alternate Assignment Policy” wasn’t found. Make sure that you typed the identity correctly.

It looks like you may have skipped the part of creating that policy. The QuickStart guide has a list of commands to run to prepare your environment

10 years ago
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Comment: Using cutover migration together with CloudPanel

It is too bad as far I know Microsoft hasn’t made it as easy to migration from on-premises to on-premises as easy as they made it to migrate from on-p…

10 years ago
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10 years ago
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Comment: Using cutover migration together with CloudPanel

A forest migration is something completely different and it involved joining your domains together to create a trust. There are some third party appl…

10 years ago
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Answer: Add Reseller – A referral was returned from server.

It sounds like the path isn’t correct (like the one specified for the hosting OU in the settings page). Can you tell me what you put in there?

10 years ago
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Answer: Using cutover migration together with CloudPanel

The cutover migration you are talking about is only with Exchange Online / Office 365: They don’t include that for on-premises to on-premises migratio…

10 years ago
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Answer: Error when importing users

Please download the following file. Backup the file you are going to replace and put this new one in. Recycle the CloudPanel application pool and try …

10 years ago
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Answer: Documentation Tab not visible for company admin

This is a bug. If you type /Documentation at the end of the company code you can get to the page. However here is a hotfix to resolve the issue for y…

10 years ago
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Comment: All users have Exchange GUID: 00000000-0000-0000-0000-000000000000

Yair can you send me updated logs after you reproduce the error again? Make sure you still have that new DLL I sent you in place. Also make sure the o…

10 years ago
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Comment: All users have Exchange GUID: 00000000-0000-0000-0000-000000000000

The exchange Guid doesn’t apply to exchange 2010. What I sent you should of resolved the issue for you. Reproduce the issue and send me new logs becau…

10 years ago
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Comment: All users have Exchange GUID: 00000000-0000-0000-0000-000000000000

I posted an update. Please give it a try and let me know

10 years ago
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