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Topics: 8 / Replies: 1584
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Answer: After upgrading to 3.1.1001 now get inner exception error when editing users

Can you email the logs to support@knowmoreit.com? It is looking like the DLLs weee not updated. Have you tried rebooting?

10 years ago
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Comment: Receiving Error 500 when generating a PDF report but NOT when generating an Excel report

Rick you can just install the CLR types and then the 2015 runtime. You do not have to update your entire SQL instance. Download both from the links pr…

10 years ago
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Comment: Mass email not working

You will need to reproduce the issue and send us the logs coated in the logs folder to support@knowmoreit.com

10 years ago
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Comment: Inner exception error when editing user email

You will send to reproduce the issue and send all the logs located in the logs folder to support@knowmoreit.com

10 years ago
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Answer: Mass email not working

There is a log file in the log folder for CloudPanel. Now when you send an email the company has to have mail enabled users. If there isn’t any mail e…

10 years ago
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Answer: Recreate Exchange Address lists

CloudPanel cannot do it automatically but it can be manually done. We don’t really have any documentation on that but you can either adjust that compa…

10 years ago
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Answer: Inner exception error when editing user email

If you upgraded to 3.1.1001 then should of changed the SQL table to cp_Users instead of just “Users”. It seems like some of the files were not update…

10 years ago
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Comment: Error 500 – SSL Connection cannot be established

Johan, Are you still having this issue? If so then it may be time to do a remote session.

10 years ago
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Comment: Error when importing CSV

Johan, You should use the name of the country specified by the system CloudPanel is installed on or you can use the two-letter code that is defined i…

10 years ago
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Comment: Receiving Error 500 when generating a PDF report but NOT when generating an Excel report

Reproduce the issue and send me all of them (in the Logs folder within CloudPanel)

10 years ago
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Answer: Receiving Error 500 when generating a PDF report but NOT when generating an Excel report

Do you have the CloudPanel Service (Scheduler) running in your environment? Also if you could post the logs (keep private or email to support@knowmore…

10 years ago
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Glad you got it working!

10 years ago
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Please send screenshots of all the tabs on your settings page and also send the logs located in the logs directory of CloudPanel to support@knowmoreit…

10 years ago
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There is a log folder in the cloudpanel directory to check. The FQDN for the Exchange server needs to be pointed to the server with 443 and the /power…

10 years ago
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