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Topics: 8 / Replies: 1584
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RE: Cannot login to CloudPanel after Exchange 2016 upgrade to CU12

It wasn’t able to bind to your domain controller. You may want to double check the username/password in the /admin/setup page and also try another use…

6 years ago
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RE: “String was not recognized as a valid Boolean” when adding new authoritative domain

David, Please remove that link from the post so no one else can see it. Also please email me at jdixon@knowmoreit.com so we can setup a remote session…

6 years ago
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RE: Unable to select Archive Database

We are shooting for the end of the month. We just have to finish wrapping up some changes but it will be before September. If you want, you can always…

6 years ago
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RE: Unable to select Archive Database

We do have it fixed but the new release isn’t ready for public release. If you want, we can give you an early version but it could have bugs.

6 years ago
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RE: “String was not recognized as a valid Boolean” when adding new authoritative domain

Yes. Can you go to the settings and uncheck “Allow Duplicate domains”, save and then set it back? Also do you know how to access SQL Management Studio…

6 years ago
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RE: Email Statistics Blank

Make sure the CloudPanel Service (CloudPanel Scheduler) is running and installed. That is what gathers the information. Each version has an upgrade fo…

6 years ago
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RE: Restart application pool

There is a settings.xml that contains the sql connection string. That is saying the value it has is incorrect.

6 years ago
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6 years ago
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RE: Unable to select Archive Database

It isn’t pulling the mailbox databases from the database which is the reason. We won’t have a fix for this until a couple of weeks from now.

6 years ago
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RE: Missing companies when creating groups

The Limit Visibility and Access fields are only required if you want a user to be able to access multiple companies. There are some details about it h…

6 years ago
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RE: Unable to select Archive Database

Sorry, we must of missed this. If you click the right menu at the top right and click “View Databases”, do you see any databases listed there?

6 years ago
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RE: Missing companies when creating groups

Yes, this is a bug when resellers are disabled and we have corrected it. We plan on releasing an update at the beginning of next week.

6 years ago
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RE: Error 500 using reports

Please send all the log files in the log directory where CloudPanel is installed

6 years ago
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RE: Error 500 using reports

Send send the logs to support@knowmoreit.com. I wouldn’t attach them here unless it gives you a “private” option because it could contain some sensiti…

6 years ago
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Answer to: Enable Journaling for one tenant

Instead of using “Microsoft Exchange” as the value try using the value from the MicrosoftExchangeRecipientEmailAddress (example: MicrosoftExchange329e…

6 years ago
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