@jjb1989 Jared, sorry for the late response. I will post a download link for you by end of business today

Please edit the application pool settings for CloudPanel and adjust the “Load User Profile” setting. It most likely is set to False, so change it to T…

@jjb1989 Ok the error in the logs state it cannot contact the database. When you install CloudPanel it verifies the user you are logged in with having…

@jjb1989 Something must be wrong with our system. Will you email it to sales@knowmoreit.com? I will check out what is going on with the forum attachme…

@jjb1989 I don’t see anything attached

Can you look in the “Log” folder under c:\Program Files (x86)\Know More IT\CloudPanel\Log and attach it here or post the error message?

@ad-it-dept ok, we will take a look. Is the memory issue resolved though?

Was this after an upgrade or it just randomly happened? When CloudPanel starts, it compiles DLL files to run the web application and it appears someth…

@jjb1989 Remote powershell is rejecting your connection. Please make sure you enable basic auth on the powershell virtual directory and the user you c…

@skdemille Please make sure you are on a recent version / up to date.

@wharding Can you zip up the log folder for the Service and the website and send to me? The database upgrade process doesn’t make any changes to the u…

What do you mean duplicate accounts? Like you see two user accounts in CloudPanel for each user or is a report not reporting correctly?

Open the right menu at the top right and go to config -> public folder mailboxes and remove the one tied to that company

@ad-it-dept Actually is it possible for me to connect to your server and do this for you?

@ad-it-dept Argh, sorry about all this. I’m going to send you some files to replace. Simply stop the service and overwrite your files with these files…