KMI Support
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Topics: 8 / Replies: 1596
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RE: Retention Policies & Tags

@ad-it-dept We have the fix in place but haven’t published a new version yet. Do you want us to send you the files and instructions on manually updati…

3 years ago
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RE: CloudPanel behind a Proxy – Admin Settings

That is odd because it should be checking that the connection is from localhost and/or 127.0.0.1 loop back address. It coming from the interface of th…

3 years ago
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RE: Migrating coudpanel to new Server with local Database

@workbooster Honestly, I would have to connect and look. I really think it is something on your domain controllers because that is what is responding …

4 years ago
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RE: Migrating coudpanel to new Server with local Database

@workbooster Can you check the event viewer on the cloudpanel server and the DC for any errors? We have seen this before when the domain controller wa…

4 years ago
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RE: Migrating coudpanel to new Server with local Database

@workbooster You need to log into the server that CloudPanel is installed on and go toand change the primary domain controller setting. Really this sh…

4 years ago
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Answer to: Migrating coudpanel to new Server with local Database

No, what you should do today is: Install IIS on the new server and SQL on the server you want to move the database to Backup and restore the curr…

4 years ago
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RE: ADSync under company results in 500 error

@mderond Could you email support@knowmoreit.com so I can connect and take a look? The error on the photo is not the issue and that is common

4 years ago
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RE: Transfer domain between different companies

Actually, I don’t know what I was thinking. Select the user in the Users page and under the MODIFY drop down you should see a “Move User”. Then you ca…

4 years ago
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Answer to: Missing Token on login

That is the CSRF token. You should just be able to refresh the page (clear cache) or try recycling the iis application pool. Usually its on the browse…

4 years ago
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RE: migrate cloudpanel to a new vm

Essentially what you would do is move the SQL database with SQL Management Studio and then install the same version of CloudPanel on the new server bu…

4 years ago
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RE: cloudpanel stuck “loading” users list

Typically this is caused by outdated javascript. Can you please try incognito or hold shift and refresh to see if it happens again? If it still happen…

4 years ago
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RE: Send Notification to Admin when a customer creates new user/mailbox

@hmaeree Could you email sales@knowmoreit.com if you are still interested in this? Sorry for the late reply but I think the forum system was not sendi…

4 years ago
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Answer to: Transfer domain between different companies

There is a setting in the CloudPanel setup page to allow duplicate domains. When you check this it will allow you to add a domain to a company that is…

4 years ago
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Answer to: Error when creating user

Issue was related to a distribution group being selected during creation that didn’t exist in AD but was in CloudPanel. Deleted the group from CloudPa…

4 years ago
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RE: Error when creating user

@netechcomp I’m going to send you a email with a link so I can connect to the system and look if you have time.

4 years ago
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