Could you install the Active Directory Users & Computers remote admin tools on the CloudPanel server and see if the error continues?

You would need to make a GET to: /CloudPanel/company/COM/users/<userprincipalname>/mailbox/details If you watch the developer tools in chrome …

@netechcomp I sent you an email with the license file. If you do not receive it, please check your spam.

When we issue license files we typically issue them for a year out and renew them each year. I show yours was already updated to 2023 on our end but y…

@denis Can you attach the log files for me to take a look? The API key needs to be matched with a public IP and I bet that is not matching.

The console does not pick up deletions from Active Directory and will have to be manually removed from the console by selecting the users and choosing…

The API uses a combination of the key and the IP address it sees the user coming from. Are you sure the public IP you are coming from (or internal) ma…

@starev The error message is clearly stating it cannot find the key but I do not know why as I can see it there in your pictures. I think we are going…

@starev The error is occurring because it can’t find the registry key under HKLM\SOFTWARE\Know More IT\Sync Service. The screenshot you sent, is it in…

Can you please check the registry and see if the key exists? You can see an example screenshot here:/p>

If the user was deleted with CloudPanel then it should of been removed from the database and no longer shown, correct? After you restore the account t…

Can you see if you have the department lockdown option checked on the user permission page for the permissions the user is assigned? Its weird that re…

@churbz It is sending back a 200 so it can display the 401 error to you but it seems to be working as designed. You can access the setup page from EIT…

@churbz Looking at the HAR file, I see the remote address and not the local address. Also, when I try it using the request url in the HAR file I get a…

@churbz You can upload it here: