CloudPanel Known Issues

We do our best to present a product without any known issues, but if some come up we will post them here for you to easily find. The patches below only match the specific version listed under the version column. Do NOT apply these patches to other versions.
Hotfix Description Version
No Solution Yet Unable to delete or edit retention tags. This is due to a javascript error and will be fixed in the next release. 3.2.0283.0
Upgrade to v3.2.0280.0 or later Creating a new user without a mailbox can result in a 500 error. The user is still created but this error is presented. There is not currently a hotfix to resolve this issue. 3.2.0276.0
Download Converting mailboxes can cause an error stating “The best overloaded method match for ‘string.IsNullOrEmpty(string)’ has some invalid arguments” 3.2.0256.0
Download Importing existing Active Directory user objects will not import as mailbox enabled even if you choose a mailbox plan 3.2.0256.0
Request Private Fix Importing existing Active Directory distribution groups does not work because no groups are ever shown 3.2.0256.0
Workaround Clicking the refresh button on the dashboard for the mailbox databases causes an error “Cannot implicitly convert type ‘System.Collections.Generic.List’ to ‘System.Collections.Generic.List'”.

Workaround: This issue is resolved in the upcoming release and no public available fix is available for A workaround is to use the popout menu at the top right and go to “Databases” and you can refresh the database information there. Also the CloudPanel Service will refresh this information for you over time so you won’t need to click the refresh button.

Workaround Importing mailbox users with a CSV may complain about the mailbox user limit being exceeded, but the company is clearly under the limit. The problem is a bug causing the system to check ALL of the users in the database for the mailbox count instead of just the mailbox users for that company.

Workaround: To work around this issue, temporarily change the plan that the company is using to have a much higher mailbox user limit. For example, if you have a total of 400 mailboxes in CloudPanel across all resellers and companies, then make sure the plan is temporarily increased to above 400. Once you are done importing you can change it back.