Known Issues

Hotfixes We do our best to present a product without any known issues, but if some come up we will post them here for you to easily find. The patches below only match the specific version listed under the version column. Do NOT apply these patches to other versions.

3.2.0340.0

Hotfix	Description	Version
Workaround	Unable to open any users in CloudPanel with error: “Unable to render the view. Most likely the Model, or a property on the Model, is null” Workaround: Make sure all global and company retention policies have the description field populated. This is a required field for retention policies but importing retention policies from Exchange will most likely not have this populated.	3.2.0340.0
Workaround	After upgrading you get a 500 error and cannot load CloudPanel. When you access CloudPanel from the server it is installed on using localhost, it displays an error message about BackupCodes being NULL. Workaround: Open SQL Server Management Studio and execute the following: “DELETE FROM cp_TwoFAAuth WHERE BackupCodes is NULL”. This issue occurs because we upgraded the encryption hash and it fails when trying to process this table because there are NULL values in the BackupCodes column when there shouldn’t be. The NULL values happen when users are enabled for two-factor but they never actually login and setup two-factor. This will be resolved in a later release.	3.2.0340.0

3.2.0335.0

Hotfix	Description	Version
Upgrade to 3.2.040.0 or later	Running a permissions report can take an extremely long amount of time	All
Upgrade to 3.2.040.0 or later	Unable to import resource mailboxes with CSV	3.2.0-3.2.0335
Upgrade to 3.2.040.0 or later	Litigation hold values are not sync with CloudPanel and Exchange	3.2.0-3.2.0335
Upgrade to 3.2.040.0 or later	Granting user permissions access to resellers does not work	3.2.0300-3.2.0335

3.2.0330.0

Hotfix	Description	Version
Download	You cannot disable Exchange for a company. Download this hotfix and replace the files on your system with what is in the zip file	3.2.0330

3.2.0310.0

Hotfix	Description	Version
Upgrade to v3.2.0311.0 or later	You cannot import distribution groups because it will complain about not entering a user for the managed by section even though you did. This was an issue with the wrong attribute being sent to the backend.	3.2.0283.0 ~ 3.2.0.310.0

3.2.0300.1

Hotfix	Description	Version
Upgrade to v3.2.0301.0 or later	After upgrading to 3.2.0300.1 you are no longer able to see the Citrix menus. This is because some backend settings have changed and it is unable to determine if you have Citrix selected on the CloudPanel setup or not.	3.2.0300.1
Upgrade to v3.2.0311.0 or later	You cannot import distribution groups because it will complain about not entering a user for the managed by section even though you did. This was an issue with the wrong attribute being sent to the backend.	3.2.0283.0 ~ 3.2.0.310.0

3.2.0283.0

Hotfix	Description	Version
Upgrade to v3.2.0300.0 or later	Unable to delete or edit retention tags. This is due to a javascript error and will be fixed in the next release.	3.2.0283.0
Upgrade to v3.2.0311.0 or later	You cannot import distribution groups because it will complain about not entering a user for the managed by section even though you did. This was an issue with the wrong attribute being sent to the backend.	3.2.0283.0 ~ 3.2.0.310.0

3.2.0276.0

Hotfix	Description	Version
Upgrade to v3.2.0280.0 or later	Creating a new user without a mailbox can result in a 500 error. The user is still created but this error is presented. There is not currently a hotfix to resolve this issue.	3.2.0276.0

3.2.0256.0

Hotfix	Description	Version
Download	Converting mailboxes can cause an error stating “The best overloaded method match for ‘string.IsNullOrEmpty(string)’ has some invalid arguments”	3.2.0256.0
Download	Importing existing Active Directory user objects will not import as mailbox enabled even if you choose a mailbox plan	3.2.0256.0
Request Private Fix	Importing existing Active Directory distribution groups does not work because no groups are ever shown	3.2.0256.0
Workaround	Clicking the refresh button on the dashboard for the mailbox databases causes an error “Cannot implicitly convert type ‘System.Collections.Generic.List’ to ‘System.Collections.Generic.List'”. Workaround: This issue is resolved in the upcoming release and no public available fix is available for 3.2.0.256.0. A workaround is to use the popout menu at the top right and go to “Databases” and you can refresh the database information there. Also the CloudPanel Service will refresh this information for you over time so you won’t need to click the refresh button.	3.2.0256.0
Workaround	Importing mailbox users with a CSV may complain about the mailbox user limit being exceeded, but the company is clearly under the limit. The problem is a bug causing the system to check ALL of the users in the database for the mailbox count instead of just the mailbox users for that company. Workaround: To work around this issue, temporarily change the plan that the company is using to have a much higher mailbox user limit. For example, if you have a total of 400 mailboxes in CloudPanel across all resellers and companies, then make sure the plan is temporarily increased to above 400. Once you are done importing you can change it back.	3.2.0256.0