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[Solved] Error after login

9 Posts
2 Users
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Topic starter

Hello,

I’ve restored a backup and getting the next error when logging in.

Version 3.1.1.5

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Error!

The cast to value type ‘System.Int32’ failed because the materialized value is null. Either the result type’s generic parameter or the query must use a nullable type.

8 Answers
1
Topic starter

Jacob,

Great job!!! I’m up and running again.

Tnx alot!

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You need to send the logs to support@knowmoreit.com.

Before you do so you need to be at the latest version. We can remote in and look at your system with you.

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Topic starter

Jason,

That’s the big problem i posted in the forums…..

When installing / upgrading to the new version i’m getting the error in the last forumpost in the community forums.

I’m totally stuck 🙁

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Topic starter

I mean Jacob…. Sorry. 🙂

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Topic starter

Any ideas?

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You need to email us at support@knowmoreit.com so we can start a remote session with you. We haven’t received anything from you via email yet.

Also we need the log files. You can find the log files in the Log directory within the CloudPanel directory. Email them as well (do not post here)

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Topic starter

Jacob,

Sorry for the misunderstanding!

I will do the upgrade to the most recent version and send you the logfiles.

Thanks

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Jacob Dixon 2017-02-03 15:07

I can do a screen sharing with you today if you get it ready. Just let me know 🙂

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Topic starter

Jacob,

I send you the logfiles.

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