12 Oct 2017

iOS 11.x will cause problems with your Exchange environment!

It would appear that not only Microsoft wants to force everyone to use their Office 365 environment for Exchange, but now Apple does too.

What is happening

Starting with the newest iOS update 11, people are unable to configure e-mail on their iPhones if they have an on-premises Exchange environment. You may notice that when you configure an Exchange account in iOS 11 that it will now prompt you to sign into your account using “Microsoft”:

What is not happening

During our initial testing we have found that the devices are not even checking the autodiscover records. We have ran wireshark on multiple servers and across multiple environments and never see the packets arrive at the Exchange environments, but testing with iOS 10.x there is no problem and the devices pick up the server names and configure automatically.

At this time we have tested up to iOS 11.0.3 which was released on 2017/10/11. As new versions comes out we will continue to update this article until Apple is able to resolve the issue.

iOS Version Status Notes
10.3.3 Yes
11.0.1 No
11.0.2 No
11.0.3 No
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